Marchex has gone public with a “Pay-for-Call Exchange,” according to a press release out this morning:
The Marchex Pay-For-Call Exchange combines a robust telephony platform with campaign creation expertise and call filtering technologies to create, manage and optimize advertiser campaigns across more than 50 publisher partners in online, offline and mobile media. Additionally, advertisers have access to rich call analytics and customer intelligence, including caller geography and call recordings.
Advertisers that have joined Marchex’s Pay-For-Call Exchange have experienced significant ROI, including an average call conversion ranging from 20 percent to 30 percent for many advertisers, with some seeing as high as 50 percent; typical consumer engagement on the phone averages more than eight minutes, with certain categories and advertisers experiencing up to 12 minutes; and typical advertiser budget increases have averaged 200 percent of their initial commitment. Additionally, companies that have joined Marchex’s Pay-For-Call Exchange have been able to monetize their inventory more effectively.
While still in its relative infancy, Marchex has built a significant, growing customer and partner base for its Pay-For-Call Exchange, including leading digital agencies such as Razorfish, one of the largest interactive marketing and technology companies in the world; ADT, the world’s largest electronic security company; PRIMEDIA, a provider of online, print and mobile platforms that provide real estate rental listings; and Jingle Networks, the nation’s leading advertiser-supported directory assistance service at 1-800-FREE-411.
According to a brief discussion I had with Marchex’s COO Pete Christothoulou:
- Marchex is acting as an agency in some respects and a network in others
- The company is buying media on behalf of advertisers offline (including DRTV), online and in mobile
- Marchex collaborates with advertisers on the creative
- The company is highly conscious of the “bad calls” problem with PPCall and does “call filtering” and ad buys that seek to maximize good calls
The program has been running in a private beta for awhile. Look again at the conversion data cited in the release:
[A]n average call conversion ranging from 20 percent to 30 percent for many advertisers, with some seeing as high as 50 percent; typical consumer engagement on the phone averages more than eight minutes, with certain categories and advertisers experiencing up to 12 minutes . . .
Jingle Networks, cited in the release, had made an effort to create a version of this at one point. But to my knowledge this is a unique marketplace. I asked Christothoulou about the types of advertisers utilizing the service. He said that currently it’s mostly national advertisers and large advertisers targeting specific markets.
PPCall has never lived up to the early hype (that I helped create) but a combination of factors, including more aggressive use of PPCall in traditional media and the rise of mobile, may mean that it finally gets the traction among advertisers that its value proposition has always promised.