Satisfaction with Newspaper Sites Declines

Yesterday the annual e-business component of the American Consumer Satisfaction Index was released. It included consumer satisfaction ratings for search engines and newspaper sites, among other types of online entities. I wrote up the search component of the report at SEL.

According to the report most newspaper sites have suffered a decline in satisfaction:

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Only USAToday gained among the top sites presented here. The report doesn’t really have a satisfying explanation for the decline in satisfaction. The overall usability of the sites, and not just the content, is likely a factor in these ratings. 

Though not released in the report, it would’ve been interesting to see how Yahoo! News and Google News performed in terms of consumer satisfaction.


2 Responses to “Satisfaction with Newspaper Sites Declines”

  1. Gadget Forum Says:

    Yaah it’s true. I totally agree with it.

  2. bollywood forum Says:

    Yeah i am agree to you about this survey in today world the internet is the cheapest way for having news so why to buy the newspaper from stalls ?

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