Yesterday the annual e-business component of the American Consumer Satisfaction Index was released. It included consumer satisfaction ratings for search engines and newspaper sites, among other types of online entities. I wrote up the search component of the report at SEL.
According to the report most newspaper sites have suffered a decline in satisfaction:
Only USAToday gained among the top sites presented here. The report doesn’t really have a satisfying explanation for the decline in satisfaction. The overall usability of the sites, and not just the content, is likely a factor in these ratings.
Though not released in the report, it would’ve been interesting to see how Yahoo! News and Google News performed in terms of consumer satisfaction.