I’m not a big fan of awards in general, although I do like rankings.
I would be interested in any further insight from Marchex or others on what went into this.
Update: I spoke with Marchex about the award and was told the company won it (with Dex) last year. The award is apparently based on documentation submitted by the companies describing how the platforms and process work: features, benefits and services. I was also told that some campaign data were included at a high level as well.