At this point there’s probably nobody that understands the intricacies of Google’s Local Business Center, its benefits and challenges more than Mike Blumenthal. Mike has tirelessly documented the problems and made suggestions for fixes and improvements. He’s like a one-man focus group/Q&A team for Google in some respects.
Yet in this post Mike seems to almost be throwing up his hands in frustration in response to Google’s inability to get it right:
Yet in so many ways the Local Business Center continues to fail in its promise and the possibilities remain unfulfilled. It is still bug ridden, the interface & process is hard for most people to learn, and it seems to be a poor step child in the pantheon of Google products. Despite its importance in the marketing plans for many bricks and mortar business the LBC receives little in the way of upgrades and less in the way of support.
Why do you think that many of the problems Mike identifies haven’t been fixed or corrected?