Bringo Avoids IVR Phone Trees

In the realm of “click to call,” a new service from Bringo connects consumers and customer service reps without the need to go through the IVR phone tree (“press 1 for X, press 2 for Y”).

IVR is about reducing costs of live agents for companies and so, if this catches on, they’ll hate it. Consumers may find it valuable. Here’s more from my post at SEW.