In order to make an informed decision, however, local businesses need to be up-to-speed with current usage patterns as they relate to both traditional and new digital advertising options. They also should be aware of how Yellow Pages companies are integrating new platforms into their portfolios in order to deliver a hybrid model that maximizes consumer reach and drives business results. In some cases, one’s perception about how people are searching for business information and the services that Yellow Pages partners provide is different than the reality.
The bottom line is that that local market continues to fragment. The challenge for local businesses is to decide where to put their limited resources in that fragmented market, when they’re getting 10 calls a day from competing publishers and sales channels. The noise and confusion show no signs of abating.
Increasingly some of those SMBs will turn to self-service and free social media (FB, Twitter) and some will turn to group buying, which doesn’t represent an upfront cash outlay. But there remains a big opportunity for trusted third parties to manage the SMB ad spend across multiple platforms.
The challenge for traditional media and publishers of all stripes is how to prove the value of their more expensive traditional offerings (e.g., print) as usage further fragments, though remains strong among some demographic segments.