Matt Greitzer of Avenue A pens a provocative column (How to Solve Local Search, Once And For All) in which he argues that Facebook should buy Yelp:
Facebook should not build its own socially powered local search engine; it should just buy Yelp. This combination makes both companies better. It would instantly propel Facebook into the local search space with the backing of an active reviewer base and a proven service model. And Facebook’s scale would rocket Yelp from niche to mainstream, making a good service even better by combining reviewer opinions with vetting via the social graph.
There’s also this related piece from AdWeek on user behavior, advertising and social networks: Poll: Few Use Social Media to Guide Purchases:
Knowledge Networks polling released this week finds fewer than 5 percent of social-media users age 13-54 “regularly turn to these sites for guidance on purchase decisions” in a range of common product/service categories.
The figure is a lackluster 4 percent in the “travel or travel services” and “banks or financial services” categories, and a mere 3 percent when it comes to “clothes or shoes,” “eating out or restaurants” and “personal care products.” It’s lower still for “cell/mobile phones and services,” “cars or trucks” and “groceries or food” (each at 2 percent) and lowest of all for “prescription or OTC drugs” (1 percent).
Social networks are not “directional media” — they’re not search — at least they haven’t emerged as viable alternatives to search. Twitter is a bit of a different story there although we’re still in Act I.
I would argue that social networks are primarily a branding medium, though the survey above disputes that a bit. With better search integration they could also drive query volume and paid search revenues. But perhaps that ship has sailed. If so, there is still the potential to be a source of trusted (local) recommendations and to create an ad model around that. That’s what Greitzer is getting at in arguing that FB should just buy Yelp.
Facebook, despite its deal with Microsoft for search, has failed (so far) in capitalizing on the search opportunity I allude to. This search for “sushi” is a case in point:
Web:

Facebook results:

The irony is that Facebook began life as a local site (organized around schools in specific places), yet it really has no local strategy or really good SMB ad strategy from what I know. But it still could be a huge force in local. (It does feature a lot of localized apps.)
There’s a question in my mind whether FB could build an effective local search experience at this point. It’s possible in the abstract but might not be in practice. So Greitzer’s suggestion is interesting from that point of view. FB probably wouldn’t want to pay what Yelp’s investors would want. The company has received roughly $30 million in funding and I’m guessing would want at least $200 million. I’m also going to guess that FB wouldn’t want to pay that in cash; one could imagine a stock deal (a la Twitter) and a similar rejection from Yelp. There are cheaper companies in the local search/directory space that FB could potentially buy.
I can see the multi-faceted local opportunity at Facebook so clearly (I even articulated it in specific detail to someone at FB who’s gone now), yet I don’t think the company is going to buy Yelp or otherwise realize its local potential.
Who thinks I’m wrong?
May 22, 2009 at 4:48 pm |
A number of recommendation/review apps (loladex, ieat, do ya?, eat-a-rama and dozens more) have tried to get a foothold on facebook but few? any? have gotten real traction. Too many small apps = lack of critical mass which is critical when your app is designed to leverage your personal network of relationships ( Metcalfes law definitely applies here)
In fact, recent research we’ve done shows the messenger is far more important than message. For example recommendations from trusted relationships have potentially 10 times more impact than online reviews on where we shop and dine and what we buy. So it really does makes a lot of sense for a social network like Facebook to turn reviews into trusted recommendations and Yelp is one of the few apps whose critical mass of users immediately solves the chicken and egg issue.
May 22, 2009 at 7:04 pm |
In theory, it seems like a great idea. I can see what Facebook + Yelp concept would equal but I’m not sure that’s what I want as part of what i consider to be my ‘Facebook experience.’
As a Facebook user I’m not sure if I want the review clutter when I am basically trying to let people know what I’m up to and keep with them.
As a Yelp user, more reviews from people I know and trust ‘might be’ better but i don’t think my existing base of 500 friends will give me the depth of review that i am looking for across a broad set of restaurants in multiple cities. It would be a needle in the haystack for sure.
If something like this were to work, it would really need to be NON intrusive (unlike the way FB apps are sent to Friends today on FB) and include enough reviews of each merchant to be meaningful. The latter would require the reviews come from a significant amount of people that aren’t your friends, which is what Yelp does today.
Finally, i would add that 12 – 18 months ago people thought FB should get into classified ads because people (in theory) like to buy things from people they know. FB tried internally, it didn’t work and ultimately it was outsourced to Oodle. Not sure how that deal is going but there are probably some lessons learned when FB thinks about adding reviews or other extensions to the FB platform.
May 23, 2009 at 7:03 am |
Помнится, кто-то выкладывал фотки…
May 23, 2009 at 3:44 pm |
I don’t think neither Facebook nor Yelp need formal, (legal or financial) ties to make this work, at least in the US; what you suggests however neglects that this particular regional market only represents a fourth of Facebook users — and Facebook wouldn’t consider this move without either offering to buy, or at least threatening other local recommendation engines. Some of those have far more relevant features in their given market; other areas do not have a clear leader and seeing the winner getting a crown from Facebook wouldn’t help — worst, in some emerging Facebook locales, the site has a terrible reputation (being invasive, indecent, etc.) and such a deal would be a kiss of death.
Once again, an international perspective gives your suggestion a very different tone, and Facebook cannot neglect 75% of its user base.
May 23, 2009 at 3:56 pm |
Very interesting article. The idea of linking reviews with your social network to deliver trusted, high quality recommendations is what we are doing with http://kelpp.com.
I agree with the comments above that getting “critical mass” of enough reviews that intersect in a meaningful way with your social graph (say 1-2 levels of friends) is a big challenge.
In addition to looking for existing reviews from your friends, we also support a model of “asking your friends” for recommendations, e.g. when you need to find a plumber hopefully your friends will have a good referral.
Would love to have folks try out the site and send us feedback.
May 23, 2009 at 4:31 pm |
There are a number of folks trying to tie your network or a trusted network to recommendations — Goodrec, Vark . . .
Re the FB buys Yelp scenario . . . I don’t see any elegant integration of this. Agree generally with Mark
May 23, 2009 at 4:35 pm |
re International. Yelp is in the UK and Canada. There are others like FB around in Western Europe. On a fundamental level, I don’t think FB sees a reason to buy a site like a Yelp. Facebook apps were intended to address a range of content and use cases.
A Yelp FB marriage would be a little like eBay-Skype, something that was a great idea in theory but didn’t work out because eBay failed to really execute and take advantage of Skype.
May 23, 2009 at 6:19 pm |
Greg, I agree. It is similar to eBay-Skype in that sense; I don’t think it would work out in practice. And should large, rapidly growing startups, disorganized and chaotic to begin with, acquire other similarly chaotic startups?
It’s tempting to hope for “once and for all” solutions to messy verticals, but this one isn’t all that neatly cleaned up.
May 23, 2009 at 6:27 pm |
Thanks Andrew.
May 24, 2009 at 1:56 am |
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May 27, 2009 at 2:25 pm |
I think Yelp is a bit hostile to Facebook – the yelp ambassadors seem tasked with the duty of uploading photos and stuff like it is supposed to be their primary social network. If you go to “invite your friends” on yelp there is no facebook import.
May 28, 2009 at 12:15 pm |
Yes….Facebook, Yahoo, or Google should buy Yelp. I think Facebook would be the best because it understands social better than Google or Yelp.
I think Facebook is probably looking at a search engine feature before another social feature. However, if it did dive into this market–it would be an even bigger success.
And I think Facebook could learn a thing or two from Yelp.
I also see a logical link between Yahoo Events and Yelp. Both deal with the community space.
I’m curious if Yelp just wants to stay on this trajectory (Urban Spoon is making serious inroads….even though its the David in this relationship by a long shot) or if it will innovate further, for instance going into add on features it currently lacks. I just hope the Yelp elite program grows quickly….I miss wine tastings with other Yelpers.
June 4, 2009 at 5:23 am |
Well written article. I really enjoyed it. Keep up the good work.
January 16, 2010 at 6:55 am |
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[...] Sterling / Screenwerk:Should Facebook ‘Just Buy Yelp’? — Matt Greitzer of Avenue A pens a provocative column (How to Solve Local Search, [...]