I don’t know if anyone reads through this dated information but here is a follow up on the person that contacted us on 12/11 even though she didn’t hit our website w/high serps and visibility.

She purchased from us on 12/28. She spent a lot of time on the phone w/us on two conversations. She was clearly a motivated buyer.

As a local business we speak w/virtually everyone who is a contact. Our job is to ascertain who is motivated or not and to highlight our business/services.

She ended up buying direct over the phone subsequent to her first contact, exactly as many have described how the local buying process works off the web. That is our experience with many buyers.

Dave

I just got off the phone w/someone who checked on the web for our service. She described her query; the #2 term for the industry (plural version) without geo description. She used Google.

She didn’t see us but got referred into us via her phone calls.

We used to be #4 for the term (non-geo) and are now 8. We have a geo buy for the term into the area where she lives and are #1 in PPC…but who knows the address of her IP.

Even at #8 we are the first site with a reference to a map as all competitors above us are chains.

So many different ways to be found….and so many ways to not be found.

All you can do is try! LOL (BTW; she described her age and she is young!)

Dave

I just got off the phone w/someone who checked on the web for our service. She described her query; the #2 term for the industry (plural version) without geo description. She used Google.

She didn’t see us but got referred into us via her phone calls.

We used to be #4 for the term (non-geo) and are now 8. We have a geo buy for the term into the area where she lives and are #1 in PPC…but who knows the address of her IP.

Even at #8 we are the first site with a reference to a map as all competitors above us are chains.

So many different ways to be found….and so many ways to not be found.

All you can do is try! LOL

Dave

Also in the WebVisible study, younger users were more likely to add modifiers.

When the serps for generic listings were at their highest in organic search the geo specific queries turned up about 4-5 times as many conversions as the generic terms.

As my G generic terms have slipped I’ve relied more on locally focused PPC for the generic terms. The ratio of conversions still favors geo related queries but the difference is not as pronounced.

Locally focused PPC buys are very valuable in my experience both in terms of capturing all logical searchers but especially that 1/2 of searchers that don’t iniitally search with a geo terms.

The difference between 51 and 49% is minimal. My instinct in speaking with buyers (who convert offline for my business) is that they’ll migrate to geo oriented terms in the future.

The other interesting fact is how minimally G maps is used. My long term experience is that G Maps, and Y and MSN Local are similarly minimally used by searchers.

Yet G is incorporating more and more elements from G Maps into G Serps for local queries. Bill Slawski, is of course, a great source for all of the patent applications relating to local and all types of SE patents.

I see progressively more imbedding of references to G Maps w/in G long tail geo oriented searches. I’d bet G sees terrific click throughs via G Maps and is trying to increase traffic in that direction, as it is a terrific venue to monetize traffic.

But at less than !% of total G traffic it looks like they have a long way to go. LOL

Dave

I also use ppc on a local basis for the generic business terms.

Over the long term I’ve seen hits to the site roughly equal between non-geo and geo related terms.

I’ve let my non-geo terms lapse somewhat but have continued with PPC with a lot of #1’s.

A PPC purchase on a local or regional basis is very critical, certainly on my limited experience but far more critically from this information that points that customers very often search for terms/businesses/products/services with non-geo terms.

Dave